Refund Policy
This Refund Policy explains when payments made for Profitfable™ subscriptions may be eligible for a refund and how refund requests are handled.
Contents
1. Scope of this policy
This Refund Policy applies to payments made directly for Profitfable™ subscription services, including access to Profitfable™ Crypto [Elite] and other paid digital research services offered by Profitfable.
If a payment is processed by an independent third-party platform, additional refund procedures or restrictions imposed by that platform may also apply.
2. Nature of the digital service
Profitfable provides digital market research, technical analysis, research setups, market observations and associated subscription content.
Paid access may be granted shortly after payment confirmation.
Once access has been provided, a subscriber may immediately be able to view:
- current research setups;
- historical Elite content;
- entry and invalidation levels;
- research targets;
- market observations;
- research updates;
- other subscriber-only information.
3. When a refund may be considered
Subject to applicable law and the circumstances of the transaction, Profitfable may consider a refund where:
Duplicate payment
You accidentally paid twice for the same subscription and only one subscription was required.
Payment received but access was not provided
Profitfable successfully received and verified your payment, but paid access could not be activated due to an error on our side and the issue could not be reasonably resolved.
Incorrect charge caused by Profitfable
You were charged an amount different from the amount clearly displayed or agreed because of a demonstrable billing error attributable to Profitfable.
Material service failure
A significant technical failure attributable to Profitfable prevented access to the paid service for a material period and we were unable to provide a reasonable remedy.
Eligibility is determined based on the particular circumstances, payment records, access records and applicable law.
4. Situations that are generally non-refundable
Except where applicable law requires otherwise, refunds generally will not be provided solely because:
- you changed your mind after paid access was provided;
- you decided not to use the remaining subscription period;
- you did not regularly view the Elite channel;
- you expected a particular number of profitable setups;
- you disagree with a research view or trading setup;
- a published setup was invalidated or resulted in a loss;
- market conditions were less active than expected;
- fewer qualifying setups were published on certain days;
- you independently chose not to act on the research;
- your exchange did not offer the relevant asset or product;
- your execution price differed from a published research level;
- you experienced slippage, liquidation, funding or exchange fees;
- you used excessive leverage or position size;
- you lost access to your own Telegram or exchange account;
- the service is unavailable in your jurisdiction;
- you failed to check applicable local restrictions before purchase.
5. Trading results and performance
Profitfable does not guarantee:
- profits;
- returns;
- a particular win rate;
- recovery of your subscription cost;
- that any target will be reached;
- that any research setup will be profitable.
Crypto futures and leveraged derivatives involve significant risk.
Your actual result may differ substantially from research statistics because of factors including:
- execution price;
- exchange used;
- fees;
- funding;
- slippage;
- leverage;
- position size;
- latency;
- personal trading decisions.
A trading loss therefore does not create an entitlement to a refund.
6. Research frequency
Any stated research frequency, including references to selected daily setups or approximately 12–15 qualifying Elite setups on sufficiently active market days, is an indication of possible or typical activity rather than a guaranteed daily quota.
Research frequency may vary because of:
- market volatility;
- liquidity;
- technical qualification;
- market conditions;
- risk conditions;
- data availability.
A reduced number of setups on particular days does not by itself create a right to a refund.
7. Cryptocurrency payments
Cryptocurrency payments, including USDT transactions, may be irreversible once confirmed on the relevant blockchain.
Subscribers are responsible for checking:
- the official receiving address;
- the correct token;
- the correct blockchain network;
- the subscription amount;
- sender-side network or withdrawal fees.
Profitfable is generally unable to refund assets that were sent:
- to the wrong address;
- through an unsupported network;
- using an unsupported token;
- to an impersonator or unofficial wallet;
- in a manner that makes recovery technically impossible.
8. Incorrect or duplicate cryptocurrency payments
If you accidentally make a duplicate payment or send more than the required subscription amount, contact Profitfable promptly with:
- your Telegram username;
- subscription plan;
- transaction hash;
- amount sent;
- blockchain network;
- a brief explanation of the issue.
Where a refund is approved, Profitfable may return the eligible amount using the original or another appropriate payment method, subject to technical feasibility, applicable law and reasonable security checks.
For cryptocurrency refunds, blockchain or network charges may apply. Any deduction of such charges will only be made where legally permitted and reasonably disclosed.
The value of cryptocurrencies may change between the original payment and the refund date.
Unless otherwise required by law or specifically agreed, Profitfable does not guarantee compensation for market-price changes occurring while a refund request is being processed.
9. Technical access issues
If you have paid but cannot access the Elite channel, contact Profitfable before requesting a refund.
We will first attempt to resolve issues such as:
- incorrect Telegram username;
- expired invite link;
- membership activation error;
- payment verification delay;
- bot or website malfunction;
- other technical access problems within our control.
If access can be restored within a reasonable period, a refund may not be necessary.
Problems caused solely by Telegram, an exchange, an internet provider or another independent third party may not qualify for a refund unless applicable law requires otherwise.
10. Subscription renewals
Unless a plan is clearly described as automatically renewing, Profitfable subscriptions may expire at the end of the purchased period and require a new payment for continued access.
Where automatic renewal is offered through a payment provider, renewal terms should be disclosed before authorization.
If you believe an automatic renewal was processed incorrectly, contact us promptly so the transaction can be reviewed.
11. Suspended or terminated access
A subscriber whose access is suspended or terminated because of a serious violation of the Profitfable Terms of Service may not be entitled to a refund for the unused subscription period, except where applicable law requires otherwise.
Examples may include:
- unauthorized resale of Elite access;
- systematic redistribution of paid research;
- fraudulent payments;
- chargeback abuse;
- impersonation;
- security abuse;
- material violations of the Terms of Service.
12. How to request a refund
If you believe your payment qualifies for a refund, contact us through an official Profitfable contact method.
Please provide:
- your name or customer identifier;
- Telegram username;
- email address used for the purchase, if applicable;
- subscription plan;
- payment date;
- payment method;
- transaction ID or blockchain transaction hash;
- reason for requesting the refund.
13. Refund review and processing
Profitfable may review:
- payment records;
- blockchain transactions;
- subscription activation records;
- Telegram access records;
- support correspondence;
- other information reasonably relevant to the request.
We may request additional information where reasonably necessary to verify ownership of the payment or prevent fraud.
Approved refunds will be processed within a reasonable period, taking into account the payment method and any third-party payment provider involved.
Bank, PayPal, blockchain or payment-provider processing times may be outside Profitfable’s control.
14. Chargebacks and payment disputes
If you believe there is a legitimate billing problem, we encourage you to contact Profitfable first so the issue can be investigated.
Filing a knowingly false, fraudulent or abusive chargeback after receiving the paid service may result in:
- suspension of paid access;
- termination of the subscription;
- submission of relevant transaction and access records to the payment provider;
- other reasonable action permitted by applicable law.
Nothing in this section prevents a consumer from exercising a legitimate payment-dispute or statutory consumer right.
15. Mandatory consumer rights
Consumer-protection laws differ between jurisdictions.
Nothing in this Refund Policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or waived.
Certain jurisdictions may provide specific cancellation, withdrawal, refund or digital-content rights.
Where such mandatory rights apply to your purchase, those rights will prevail over any inconsistent provision of this policy.
16. Changes to this Refund Policy
Profitfable may update this Refund Policy to reflect:
- changes to subscription services;
- new payment methods;
- operational changes;
- payment-provider requirements;
- legal or regulatory developments.
The latest version will be published on profitfable.com and the “Last updated” date will be revised.
Changes generally apply prospectively, subject to applicable law.
17. Contact us
For payment, subscription or refund-related questions, contact Profitfable through an official channel.
Suggested email subject: Refund Request — Profitfable
Refund policy summary
Profitfable aims to resolve genuine billing and access problems fairly.
Refunds may be considered for issues such as duplicate payments, incorrect charges or failure to provide paid access.
However, once digital Elite access has been successfully provided, refunds are generally not available merely because the subscriber changes their mind, does not use the service, disagrees with the research or experiences trading losses.
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